What Karaa’s electric bike warranty actually covers

Every Karaa carries a one-year warranty on its electric parts. Within that year the motor is covered to 10,000 km and the battery to 500 charge cycles, whichever comes first. Frames on ready-built Karaa e-bikes are covered for five years. For a rider covering 20 to 30 km a day, the motor limit arrives at about the same time as the year does.

How the limits work

Most warranty pages in this space lead with upfront cost and go quiet on what happens after the sale. Karaa’s warranty is straightforward by design: one year on the electric parts, with clear usage limits on the two components that work hardest, so a bike ridden every day and a bike ridden twice a week are treated fairly.

The controller, display, sensor and wiring are covered for the same year. The motor and battery do the most work, so they also carry usage limits. Karaa’s kits are sold with dealer support, and buyers with a fault should raise it directly rather than assume it’s outside the warranty window, especially early in ownership.

Why it matters for fleets

For dealers and fleet buyers, this matters more than it does for an individual rider. A fleet running ten kits sees its warranty math multiplied by ten, and knowing the real limits, kilometres and cycles, not a vague “one year”, makes fleet budgeting realistic instead of a guess.

Common questions

What voids the warranty? Standard exclusions apply: damage from accidents, unauthorised modification, or use outside normal riding conditions. If you’re unsure whether something is covered, ask before it becomes a problem.

Does the warranty travel with the kit if I sell my bicycle? Speak to Karaa directly about your specific case, this depends on original proof of purchase.

Is the battery warranty different from the motor warranty? Yes, they’re tracked separately: 10,000 km for the motor, 500 charge cycles for the battery.

See kit details on the bikes page, or ask about your specific warranty question on WhatsApp.