Where to get a Karaa kit fitted or serviced

Karaa fits and services kits from Kampala, Uganda, and supports dealers and riders in Zambia and Kenya, its three live markets. A rider outside Kampala can still buy and get support; fitting and service logistics are arranged directly, not limited to a single shop counter.

This matters because a conversion kit is not a one-time purchase and forget product. Fitting needs a proper check of the bicycle first (see our compatibility checklist), and a warranty claim, motor issue, or battery question needs somewhere real to go, not a generic customer-service inbox. Karaa handles this directly rather than through a scattered dealer network, which is a smaller footprint than some competitors but a more direct line when something needs fixing.

For riders and businesses in Uganda, fitting happens in Kampala. For Zambia and Kenya, kits ship from Kampala and Karaa coordinates fitting and after-sales support remotely, working with the buyer directly on logistics.

Dealers and shop owners looking to add Karaa kits to their own shelf, rather than buy a single kit, are a different conversation, covered in Karaa’s dealer programme, not this piece.

Common questions

What happens if something goes wrong after fitting? Raise it directly with Karaa. Motor and battery issues are covered under warranty terms (10,000 km motor, 500 charge cycles battery); anything else is diagnosed case by case.

Do I need to travel to Kampala for a warranty claim? Not necessarily, message us first and we’ll work out the fastest path for your location.

See kit pricing on the bikes page, or reach us directly about fitting or service on WhatsApp.